General
- What is the contract term for your shared hosting plans?
Different contract periods are offered including quarterly semi annually and annually, . If desired, contracts with a longer period can be concluded.
- What happens if I exceed my data transfer limit?
If you exceed your limit, you will receive an e-mail with upgrade instructions. You can check your bandwidth usage with cPanel.
- I received a message that my plan has been activated, but my website still is not active yet. What is wrong?
If you are still unable to access your website after 48 hours, check whether your website refers to the right DNS server. If the problem persists, this is probably because your internet provider’s DNS servers have not been updated yet.
- How long does it take to activate a web hosting plan?
Once we have received your payment, your account will usually be activated instantly if the order is shared hosting. It may take slightly longer for orders placed just before or during the weekend. VPS and Dedicated packages take up to 4 days.
- Which control panel is offered with our web hosting plans?
All sites are offered with the cPanel. Click here for more information.
- Do you make backups?
Yes, we make backups on a daily basis.
- I have more than one domain. Can I host them with a single hosting plan?
You can host your website up to three domains which is related to your picked package .Also you can link multiple aliases to this website.
- Can I upgrade the disk space or the amount of data transfer?
If you need more disk space or data transfer, you can upgrade to the next web hosting plan. If you already have a Platinium package, you can send an e-mail to sale@hostplate.com for more information regarding upgrade pricing.
- Can I use my existing domain name for a web hosting plan?
Yes, you can use your existing domain name for any of our web hosting packages. If you order online, select ‘I will use my existing domain name’ in the order screen, and enter your existing domain name.
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- What is your Privacy Policy?
Our privacy policy can be found here.
- What are your Terms & Conditions?
Our Terms & Conditions can be found here.
